F.A.Q’s

What is proof?

All we need is evidence that you have completed the race. This can be done by taking a photo of a running watch showing the completed run, or a screen shot from a running app (e.g Strava, Nike, Map My Run).

How do I submit proof?

Please click here to Submit the Evidence and follow the instructions.

This can also be found in the menu bar on the home page.

How do I get my medal?

Once we have received your evidence, we will send you your medal. All medals will be sent out on the first week of every month.

What happens if I am unable to do the race?

Unfortunately Run And Reward work on a no refund policy.

What happens if I miss the cut off date of the race?

If you miss the cut off date of the race you will not be eligible for a medal.

Who can participate?

Run And Reward encourage all ages and abilities to take part. However some races may not be suitable for everyone so please consider this when entering. Any injury caused by completing a race is your own responsibility and not that of Run and Reward. Please see the terms and conditions.

For any queries that are not answered above, please contact us on: help@runandreward.com

We will be happy to help.